Shipping policy

At EVOC Clothing, we work hard to get your streetwear to you as quickly and safely as possible. Please read our shipping guidelines below.

1. PROCESSING TIME

  • All orders are processed within 1–3 business days (Monday–Saturday) after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand drops or sale periods, processing may take slightly longer. We will notify you by email/WhatsApp if any delay occurs.

2. SHIPPING METHODS & DELIVERY TIME

We ship nationwide across Pakistan and offer international shipping on selected orders.

Domestic Shipping (Pakistan)

  • Standard Shipping: 3–7 business days after dispatch
  • Express Shipping (where available): 1–3 business days after dispatch

International Shipping

  • Delivery typically takes 7–21 business days depending on the destination country and customs clearance.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Note: Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

3. SHIPPING CHARGES

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be offered on selected drops or above a certain order value (will be clearly mentioned on the product or cart page).
  • EVOC Clothing reserves the right to change shipping rates at any time.

4. ORDER TRACKING

  • Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
  • You can track your package directly on the courier’s website using the provided tracking ID.
  • If you do not receive tracking details within 3 business days after processing, please contact us.

5. CORRECT SHIPPING ADDRESS

  • Please ensure your shipping address, phone number, and email are accurate and complete at checkout.
  • EVOC Clothing is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
  • Any additional shipping cost arising from address errors will be borne by the customer.

6. LOST OR DAMAGED PACKAGES

  • If your package is lost in transit or arrives damaged, contact us within 48 hours of delivery (or expected delivery date) with your Order ID and photos (if damaged).
  • We will coordinate with the courier partner to resolve the issue and arrange a replacement or refund as appropriate.
  • We recommend recording a short unboxing video for high-value orders.

7. UNDELIVERED ORDERS

  • If a package is returned to us due to failed delivery attempts, incorrect address, or refusal to accept, we will contact you.
  • Re-shipping will require payment of additional shipping charges.
  • If we are unable to reach you, the order may be cancelled and refunded minus the original shipping fee.

8. INTERNATIONAL CUSTOMERS

  • International orders may be subject to customs duties and taxes upon arrival. These charges are the sole responsibility of the customer.
  • EVOC Clothing has no control over customs delays and cannot mark packages as “gift” or declare lower values.

9. CONTACT US

For any shipping-related questions, reach out to our support team:

Our team is available Monday–Saturday to assist you.